| Innovation |
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| Our R&D policy is to improve overall innovation system performance. As a Electronic Payment Solutions provider, it is our policy to keep abreast of the latest technologies in the market. We strongly believe that R&D is a vital component. Since we first commenced operations in year 2000, R&D has always been an integral part of our business. As payment trends continue to evolve and competition in the market intensifies, there is a constant need for improvement and invention of advanced, innovative and leading edge technologies to meet the market demand. |
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| Keeping abreast with the development of market dynamics and regulatory changes is imperative. We strive to further develop and enhance the features our products and services to meet the following R&D objectives to: |
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(a) ensure secure payment transactions across the payment network;
(b) continuously upgrade, comply and be certified by the Card Organisations;
(c) increase customer satisfaction;
(d) build competitive advantage to distinguish us from our competitors; and
(e) sustain and grow our business. |
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| Our R&D spans a set of tasks including, design, specification, code development, testing, and documentation and conceptualisation. Historically, we focused on software outsourcing projects primarily in the areas of development and customisation based on the specifications set by our customers. Since then, we have evolved from a software house to a build-operate-own business model where our R&D personnel are involved with in all stages of our R&D activities. |
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| Our R&D Team is grouped into two (2) primary areas of focus: |
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| (i) Product Development |
| Our product development team focuses on front-end applications, middleware and back office applications. They concentrate on developing new products and improving existing products. Our applied research encompasses research on product design and prototyping of new products or systems, and eventually study on the initial conceptualisation. They are also required to understand and enumerate the relevant requirements, translate those specifications into instructions for the computer, testing to make sure the specifications and their translation are correct, and documenting and maintaining this “program” as the users request for modifications. The team needs to conduct continuous study to modify our products to accommodate different languages, different practices, and choice of hardware adopted by our array of customers. |
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| (ii) Technology Development |
| The technology development team concentrates on software engineering, system analysis, and software development. They explore and research new payment related ideas and technologies s pecifically the interoperability between EMV Cards and EDCPOS Terminals. They also need to research and study on possible conversion of existing systems and development to newly developed systems. |
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| We have over eleven (11) qualified personnel in our R&D team working to develop innovative Electronic Payment Solutions. They have vast knowledge and expertise in ICT related subject matters. Apart from having personnel designated specifically for R&D purposes, our sales and distribution team also play a role in R&D activities by way of gathering market intelligence from customers and the industry. |
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| Our R&D centre at Cyberjaya houses our R&D activities and our servers, personal computers and software development tools. |
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